3D U Ace - Wholesale Portal FAQ

California state law requires us to collect sales tax for all orders shipped to an address within California. Orders shipped outside of California may be exempt from sales tax.

We stand firmly behind the products you purchase from us and we will work with you to make every purchase a pleasant experience. If at any time you find a product to be unsatisfactory please contact us for assistance.

Please allow 1-3 Business Days for us to process your in-stock orders; Orders for items that are not in-stock can take much longer. If you have a time sensitive shipment, please give us a call to ensure there are no delays.

We ship our orders via UPS, FedEx, USPS or major freight carriers for large orders. Orders are typically shipped out from our facilities within 1 to 2 business days after an order has been received. Order status updates and shipment tracking info will be provided via email. Orders will only ship within US

Customer must provide valid shipping address and telephone number upon order checkout. Our shipping carrier will make several attempts to deliver your order. Typically, a shipment will be returned to us after 3rd delivery attempt. In the event your package is returned to us, you will incur a return shipping fee by the shipping carrier.

After an order has been picked up by a shipping carrier any changes to the order, such as change of of item(s) or shipping address will incur a processing fee by the shipping carrier.

We reserve the right to deduct this return shipping fee and processing fee from any leftover balance from your order.

If an item is out of stock and will be in stock for within 30 days, you have the option of placing it on back order. If an item is on back order, your items will ship out together once all items are in stock. We do not do partial shipments.

We reserve the right to change prices and make any price corrections for products at any time. Please understand that any price reduction and promotion will not be applied to orders placed prior to price reduction or outside of promotional period.

U-Ace.com is a wholesale website that acts as an application guide and a place to find instructions.

Our 3D mats offer a sporty and upscale look to your interior that looks great in any vehicle.

3D U Ace is the developer of 3D MAXpider and offers distribution services in Southern California.

3D MAXpider refers to our line of custom fit floor liners. It is known for its patented non-slip backing called 'MAXpider".

Fill out our Vehicle Sponsorship Application Form located at the bottom of the page.

Contact us at info@u-ace.com and we'll check to see if it's on our development list.

No, our system is separate from the one used by our retail website.

Start by contacting the company/seller you purchased our product from. Our Customer Service Team will only work directly with direct purchasers, via email at cs@u-ace.com. Please note: In all cases, pictures are required to verify warranty issue & proof of purchase.

Our liners carry 3 Year Limited Warranty.

Start by contacting the company/seller you purchased our product from. Our Customer Service Team will only work directly with direct purchasers, via email at cs@u-ace.com. Please note: In all cases, pictures are required to verify warranty issue & proof of purchase.

Our liners are designed for vehicles with automatic transmissions only. However we do have other Trim-To-Fit liners and Universal options available.

While all our floor liners are three layers, the main differences is the top layer.

• Kagu is our stylish carbon fiber looking lightweight rubberized liner.
• Elegant is our plush carpeted liner.
• Classic is our older carpeted liner that's being phased out for Elegant.

Our liners are available in basic Tan, Gray, Black. There are no OE color match options available at this time.

In most cases no, unless box is opened. We will file a shipping damage claim with the carrier. Immediately contact our Customer Service Team via email at cs@u-ace.com. Please note: In all cases, pictures are required to verify shipping damage.

We’re constantly adding new applications, please contact us via email at info@u-ace.com. Or we also do have Trim-To-Fit & Universal liners available.

Our mats/liners are not designed to accommodate vehicles with vinyl flooring.

Our warehouse is located in Fontana, California, shipping times vary by States & rural location. Most carriers promise 5-7 business days for cross country shipments.

Most orders are shipped within 24-48 hours (1-2 Business Days) after payment is verified.

Start by contacting the company/seller you purchased our product from. Our Customer Service Team will only work directly with direct purchasers, via email at cs@u-ace.com. Please note: In all cases, pictures are required to verify warranty issue & proof of purchase.

Because our custom fit liners are 3D digital measured to exact contours of your vehicle, it is very important to enter the correct Model Year (i.e. 2017), Make (i.e., Buick), Model (i.e., Enclave), and sub-model or seating configurations (i.e., 3nd Row bench or bucket seating).

We recommend only use mild dish soap (i.e., Dawn), with a soft bristle brush. Do not use any cleaners with bleach.

Start by contacting the company/seller you purchased our product from. Our Customer Service Team will only work directly with direct purchasers, via email at cs@u-ace.com. Please note: In all cases, pictures are required to verify warranty issue & proof of purchase.

Yes, Our 3D liners/mats are designed to fit without any exist floor liners/mats.

Sorry no phone orders will be accepted at this time.

Returns will not be accepted unless the merchandise is complete, in re-saleable condition, and has been previously authorized by 3D U Ace.

An RMA number is required for all returns and may be obtained from our customer service team at rma@u-ace.com . Request for RMA number must be made within 30 days upon receiving the products. Any products received that are unauthorized by 3D U Ace or products not qualified for credit will be held pending a prepaid label to return the item to you or items will be destroyed after 60 days. It is important to follow the return shipping guidelines when preparing to ship the return. If an item has not been shipped out within 15 days of the RMA number being issued, we will close out the RMA due to inaction.

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Replacement parts, special orders, displays, and promotional materials are not eligible for return. Merchandise returns will be accepted only for active items on our current price/inventory sheet. Credits will be issued on the basis of actual price paid less the aforementioned return charges if applicable. Freight prepaid is required for all returns unless otherwise agreed to. Cargo liners cannot be returned on the basis of cosmetic issues. Returns from stocking orders due to inventory adjustment purposes are limited to 5% of the annual purchased volume and only applicable to active items on our current price sheet. A 2 for 1 replacement order is also acceptable and would waive the restocking fee.

All returns should be sent to the following address:

3D U Ace  13642 Santa Ana Ave, Fontana, CA 92337   909.350.8808    909.350.8880  rma@u-ace.com   www.u-ace.com

3D U Ace 3-year warranty applies to the original purchaser and guarantees 3D U Ace products to be free from defects in materials and workmanship after retail purchase from an authorized 3D U Ace dealer. A warehouse deal or closeout seller is not an authorized dealer. This guarantee does not cover damages from improper installation, cosmetic conditions caused by normal wear and tear, operation, willful abuse, or modification. Warranty does not cover consequential damage or inconvenience caused by non-operation of the product. This warranty is non-transferrable.

If a 3D U Ace product is suspected to be defective, contact us at rma@u-ace.com along with a photo and order information for warranty claims. If a replacement was shipped out, the old product needs to be destroyed for safety reasons and photo proof must be sent to rma@u-ace.com. 3D U Ace reserves the right to repair or replace the product.

Credit will be issued upon inspection and acceptance of defective goods. The RMA Dept will notify you of rejected claims.

In the event the product is deemed defective by 3D U Ace, a credit for the cost of the freight will be issued.

This 3D U Ace 3-year warranty is given in lieu of all other warranties expressed or implied. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

By using this site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our site. Your continued use of the site following the posting of changes to this policy will be deemed your acceptance of those changes.

Our Site may use "cookies" to enhance your experience. Your web browser places cookies on your hard drive for record-keeping purposes and sometimes to track information about them. You may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If you do so, note that some parts of the site may not function properly.

We may collect personally identifiable information from you in a variety of ways, including, but not limited to, when you visit our site, register on the site, place an order, fill out a form, respond to a survey, subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our site. You may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information.

We will collect personal identification information from you only if you voluntarily submit such information to us. You can always refuse to supply personally identification information, except that it may prevent them from engaging in certain site related activities.

We may collect non-personally identifiable information about you whenever you interact with our Site. Non-personally identifiable information may include the browser name, the type of computer and technical information about your means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than the express purpose of delivering the purchased product or service requested by the customer. 

 

u-ace, inc. collects and uses personal information for the following purposes:

• To personalize your experience. Your information helps us better respond to your individual needs.
• To improve customer service. Your information helps us to respond more effectively to your customer service requests and support needs.
  
• To improve our website. We continually strive to improve our website based on information and feedback. We may use information in the aggregate to understand how our visitors as a group use the services and resources provided on our site.
• To process transactions. We may use the information you provide about yourself when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
• To administer a content, promotion, survey or other Site feature. To send you information they agreed to receive about topics we think will be of interest to them.
• To send periodic emails. The email address you provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If you decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or you may contact us via our Site.

 

 

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the site and you happens over a SSL secured communication channel and is encrypted and protected with digital signatures. Our site is also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for you.

Occasionally, you may find advertising or other content on our site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our site, is subject to that website's own terms and policies.

u-ace, inc. has the discretion to update this privacy policy at any time. When we do, revise the updated date at the bottom of this page,. We encourage you to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

We welcome your comments and questions about privacy. Please send email to sales@u-ace.com.

We are confident that your visit to 3D U Ace - Wholesale Portal is secure and safe. However, you may choose to call us directly to place your order over the telephone. Please call Customer Service toll free at (909)350-8808.